402 Reviews Found
Was this review helpful?
Confirmed Service Customer
Fast easy to schedule online. But they didn’t adjust the computer in my car to reflect changing the air filter
Todd S.
Oshkosh
Was this review helpful?
Confirmed Service Customer
Avoid service department at all cost if you value your hard earned money. Brought vehicle in for transmission issue and transmission leak. Was told no issue with transmission and no leak found. They could have cared less about the reasons I brought the vehicle in and just wanted to sell me potential services that had no guarantee of solving the problem. One service their “lead mechanic” suggested was a 4x4 service on a 2 WHEEL DRIVE VEHICLE! After finding and doing absolutely nothing to my vehicle they charged me $392 for diagnostic fees (after finding nothing according to top mechanic cleetus). Talked to service advisor Shelly who was pretty rude when I questioned the charges and manager who cried about how expensive things are and I would just have to pay. All I can do is warn others and never purchase another Bergstrom vehicle. You lost a customer for life.
Mike W.
Oshkosh
Was this review helpful?
Confirmed Service Customer
Service was completed on time and lower than originally estimated.
Douglas S.
Omro
Was this review helpful?
Confirmed Service Customer
Everyone was polite and helpful. The driver was right on time.
Denise M.
OSHKOSH
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
I scheduled my appointment online it was for 1030am. When I arrived the team had me down for 1100am. I was told I could wait but they were busy and would not get me in until 11. I left and returned at 11 it took 2 hours to change my oil and rotate my tires. This service should have taken 30 minutes The service doors into the reception area were blocked open with car batteries this creates a trip hazard for employees and customers
Paul C.
Winneconne
Was this review helpful?
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
Very professional staff. Addresses my concerns and answered my questions. Keepers me posted while I waited for my terrain. The cookies were great too. Lol
Tim B.
Oshkosh
Was this review helpful?
Confirmed Service Customer
They always move m y seat and I have trouble getting it back, even with the control.
Judith A.
Oshkosh
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
My Service is always great! Dan my service advisor is always helpful.
Michael H.
OMRO
Was this review helpful?
Confirmed Service Customer
People were great but had to wait for my scheduled oil change longer than expected cause a hoist was broken? Thank god I came 15 early. Just the same, Justin did a professional job and others also were pleasant to deal with.
Jack L.
Green Lake
Was this review helpful?
Confirmed Service Customer
Everyone was great! I called for service, got in the same day. It was fast, a nice room to wait and even my dog was treated super! Thanks for a great and awesome service on my truck!
David S.
OSHKOSH
Was this review helpful?
Confirmed Service Customer
Jacob was very Courteous and the service for my oil change was quite expedient- within an hour GREAT!
Bernice W.
OSHKOSH
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
From drop off through my ride back to pick up my auto and the work done, I am delighted with Bergstrom service and WILL return every 5000 miles. Great Job
William D.
OSHKOSH
Was this review helpful?
Confirmed Service Customer
From beginning to end, everything ran smoothly. Shelby did a great job keeping me informed of my vehicle progress. I got to say hello to Michael who sold me my car ( he remembered me… what a great feeling)!
Julia J.
Oshkosh