Confirmed Service Customer
When I scheduled my appointment, the amount shown was 69 dollars and some cents. It is deceiving because they don't tell you that it costs way more if u have a certain type of engine. Next. I was there for almost an hour when I asked a younger girl why it was taking so long. Instead of telling me when I got there, she told me that they were down to 2 lifts. This is SO inconsiderate to make people think it will be done at a certain time when it really won't be. Also she was very short with me and just walked away without giving me a chance to ask her why they didn't let me know when I first got there. It seems all they care about is getting paid and that's it! Then when I got in my truck to leave, lit just wreaked of something like gas and oil mixed!!!!! I had to drive home with the windows open and then clean it and spray it with a bunch of that new car spray to get rid of the stink. This was almost as ad as last year when I brought my truck in for a recall and the guy who did it got dirty prints all over my headliner. I will not go back and will tell others of my bad experiences with bergstrom if they ask.
Luke S.
Oshkosh,
WI
Business Response
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