Customer Reviews

They were friendly and helpful

My car was accidentally damaged while getting service. Accidents happen. I was not given an equivalent car. The SUV was half the size of my own SUV. When I called to inquire about getting a bigger SUV until mine was fixed, and or find out when mine would be fixed the girl on the phone was quite rude telling me she had no idea when my vehicle would be fixed. Eventually, she told me she would look into it and call me back or have a manager. Call me back. Neither manager or the girl called me back. Instead, I received a text message the next day that my vehicle was done. I expect more out of your customer service.

Everyone was knowledgeable, helpful.... This was my first experience with any Bergstrom location for service and it was top notch. I waited on site and while the work was done, and the "lounge" area for customers was very nice. And of course, I was thrilled with the complimentary car wash - made my day!

the factory recall/retrofit I had done I was told would take 2-3 hours, I dropped the truck off at 7 am at 4pm making arrangments for a ride to pick up the truck I was informed it wasn't done. 5:30 pm received a call it was done. I understand things can come up or jobs take longer than expected but the lack of communication from the dealership was competely unacceptable and diappointing

People are very nice and they explain things thoroughly

Super fast

Good

Great customer service when dealing with the service department!

Your service people always know what they're doing, along with being courteous and helpful. Providing the shuttle service is also a big plus.

The associate that took my info when I came in, gave me updates as to how far along it and how much longer it would be. Very professional.

no comments

Had no appointment but had a very short wait for service

I have always received very good service from this dealership ever since I purchased this vehicle from them 9 years ago.

Patrick did a great job letting me know about the options for repairs.

Amazing!

Excellent service and this was my first appointment with my new vehicle and everything went well and over all verry happy with the experience

I stopped in for an oil change and tire rotation without an appointment. I received service in a timely manner.

Pleasant staff, prompt and friendly service. Good cookies

Everybody is awesome!😊

Even though I didn't have an appointment they were still able to accomodate me.