I came in for an oil change and tire rotation. When I left I heard a clunking noise when I would break. The noise was really obvious so not sure how your team members did not hear it when they brought my vehicle out. I brought it right back in and got fixed because they did not balance my tires when rotated
I had the first service on my GMC 2500. The service writer was good. When I picked it up it had a 1"x1' white spot on the drivers door. I thought it was soap. A couple days later I tried to get it off and found a chip out of the paint and it looked like clear was brushed over it. Then I checked the oil, nothing on the stick. Took it back to the dealership and talked to Zachary Wojnowski Assistant Manager. Found that they only put 6 quarts of oil in instead of 8. The original service for a oil change took an hour and twenty minutes. The assistant manager told me to take it to there Ram body shop to get a estimate. Didn't hear back from him so I called. He said they would take care of $100 of the 503.50 bill. I know for a fact that the damage happened at that dealership. I've been to other Bergstrom dealership's and didn't have any complaints.
Had to leave our vehicle an extra day due to not having the "recall" parts in stock. When I made the appointment (week in advance) I gave the dealer my VIN # so they could run and check all the recall information. You think they would have ensured all the parts were in and not ordering them the day I dropped it off. Nope, wrong! When I go to pick the vehicle up there is a scratch down to the metal on the door. They blamed it being parked in the parking lot with the customers and that it came from a door ding. After looking at it, it is not a door ding consistency, it came from the shop. No one noticed or said a word about it even though it is more than obvious. So now we have a brand new 70K dollar vehicle with only 6K miles on it with a major scratch and the employees could have cared less!
One of the most miserable places I have ever been on Earth. The place reeks of depression and negligence the minute you walk in the door. Does everyone hate their job there? The customer service is beyond laughable. I avoid Bergstrom at all costs unless I absolutely need a warranty fix done on my car and I don't have time to drive down the Fond du Lac to go to Holiday.
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They are efficient and accommodating. All service was completed as requested, and car was even brought to my work so I didn't have to take any additional time out of my day. The Bergstrom team, Jordan, Dick (shuttle driver who delivered my car and paperwork, and called to let me know where my keys and paperwork was and car was parked) and Zach went above and beyond to make sure I was never inconvenienced. I appreciate that.