They are going to fix my tailgate .said they need to order parts. Would call me the next day when the parts arrived. No call no show. Not happy poor service. No follow up. Now I have to change my schedule for them. I guess my time is not important. My next vehicle may come from another dealership.
I came in wanting a diagnosis of what was wrong with the air conditioning in my vehicle. Taylor B assisted me and provided very friendly and timely service. I then decided to pay for the repair and he was very prompt about scheduling the appointment and was very pleasant and professional to work with. When I arrived for my appointment, he regretted to inform me that the part didn’t make it on the truck, and they wouldn’t be able to complete the repair that day. I would have been upset, but I had already received such outstanding customer service that I barely minded. I returned again to my next appointment to get my car fixed. It took longer than anticipated, and Taylor called me to generously offer me a rental car. I eventually got my car fixed and am very happy with the results. Although there were a few hiccups throughout the process of fixing my car, I am nothing less than wholeheartedly satisfied with the experience. I received very exceptional customer service through my many visits to Bergstrom, and I will definitely return.
Had my truck for a month. Had to constantly call to find out the status. When I got it back after all that time, one of the issues with the heat/cooling regulation never really was totally resolved. Can’t say it was a “quality” experience to the tune of $1200 plus of charges. Bergstrom should of kept me informed earlier in the whole process and not let me find out my truck was sitting up in Neenah. Probably would have persued another dealership that could handle all issues. A month is a long time to have a vehicle tied up let alone sitting in another city. Bergstrom grade on this experience D-.
The dealership is always pleasant. My worry is there is a bulletin on my cars tires. Seems this model got some defective Michelin's and with only 11,000+ miles on my car I was told they are wearing and because of the bulletin Chevy would be so kind not to charge me the full amount for new tires when needed. Just so you know, I will not pay for tires that should last longer then the defective ones on my lease so I hope they will do a recall before I need them.