Taylor Baccus, my service advisor, has made each trip for service to this dealership a wonderful experience. He is one of only 2 service advisors in my career where I have complete confidence in what they say and promise when I schedule service and bring my car in. Taylor is the epitome of excellence in customer service.
Overall experience was very good with our salesperson. Our vehicle had to be sourced from another dealership, and we had to initiate contact for updates on if it was secured and what the final delivery date would be. Not exactly what you’d expect for NEW vehicle service today.
Outstanding experience at Bergstrom!!! A huge thank you to Paul Hennel for getting me my new truck. Paul helped me with getting a truck 3 years ago, helped me with this new one and in 3 years I will be looking him up again. I truly appreciate that he was willing to work around my goofy schedule and the fact that he put up with my family who insisted that they be there as well. He made us all feel welcome! Very best wishes to Paul and family 😊
I had a wonderful buying experience. Everyone involved was friendly and helpful. They worked very well together as a team to give me excellent service. I look forward to working with Christine and the crew at Bergstrom next time I'm looking for a new truck.