I was called at 9:30 saying my vehicle was done. I came to pick it up at 1:15 and it was not washed yet. I told them I couldn’t wait. Then they brought me the wrong vehicle. And mine still was not washed. Unfortunately for me you are close to my home and I have recall/warranty things to be fixed. Otherwise I wouldn’t come back.
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (866) 551-9854 when you have a chance. Thank you, and we look forward to hearing from you.
I was a bit taken back by the charge associated with diagnosing a noise in the rear end of my vehicle. They told me that a $195 charge would be assessed for the diagnosis with non of that money applied to the repair.
I would have liked updates on my cars progress. Customer service could use some improvement. Having the same person giving service from making appointments to checking in your car to giving updates and checking out your car would set Bergstrom apart from other repair shops.
Jacob, the Service Tech. was just excellent to work with. I felt like he truly cared about taking care of my business. I would have given you all a 10, but I noticed when I got home that my car wash was not done.
$47.00 to replace a valve stem is utterly ridiculous. Also, I'm certain that the valve stem wasn't actually replaced because I suspected that the valve stem was the issue, so I made a mark on the valve stem with a silver Sharpie, and the mark is still there. The Service Advisor advised me that upon inspection by the "technician", the valve stem was leaking air, so I suspect all that was done was that the valve core was tightened, but I was charged for a valve stem replacement... and again, $47.00 to replace a valve stem is utterly ridiculous, not to mention charging me $47.00 to replace a valve stem that wasn't ACTUALLY replaced, but rather the valve core was merely tightened.
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. I want to apologize for the length of time to complete your service the Fuel Filter is a bit more time consuming we should have done of setting expectations. We would like the opportunity to address your concerns. Please reach out to us directly at (866) 551-9854 when you have a chance. Thank you, and we look forward to hearing from you.
I entrusted your dealership with diagnosing an issue with my vehicle, for which I paid a significant amount, nearly $1,200. However, after an extended period of time, the manager informed me that continuing the diagnosis procedure would cost an additional $3,500-$4,000, with no guarantee of a resolution. Feeling deceived and realizing my trust was misplaced, I decided to discontinue the process. To my shock, I discovered that I was charged for a battery installation that I had done myself in your garage, using my tools, as the battery was under warranty. This incorrect charge raises concerns about the accuracy and transparency of the services provided. My car was in your possession from July 27 to September 12, a delay that caused significant disruption to my life. Despite my requests for a rental car, I was left without a vehicle for nearly a quarter of the year leaving the expense of a rental vehicle to myself. The explanations provided, citing a backlog and understaffing, were disheartening. I was consistently given promises of callbacks that were never fulfilled, adding to my frustration. Furthermore, the resolution of the issue was swift and efficient when I consulted a friend, a mechanic, who diagnosed and fixed the problem within 30 minutes. This stark contrast highlights the inadequacy of the service I received from your dealership. Given the undue stress, inconvenience, and financial strain I experienced due to these issues, I firmly believe I am entitled to compensation for this harrowing ordeal. I urge you to review my case thoroughly and take appropriate actions to rectify this situation promptly. I kindly request a prompt response outlining the steps you will be taking to address these concerns. I believe in your commitment to customer satisfaction and hope we can resolve this matter without further escalation. Thank you for your attention to this matter. Sincerely, Christian Faulkner