We worked with Garrett (our salesman) and Dan (sales manager). They both did an excellent job and made sure we got the exact GMC Sierra truck that we were looking for. We plan on buying another vehicle within a year or two and will go back and ask to deal with Garrett again. Bergstrom is top notch for service.
The overall experience was excellent. I went run thinking that there would be a major problem and cost me a lot but the service managers determined that it was under warranty quickly and arranged for me to have a rental while the repairs were done. Even with that the speed in which the work was done was exceptional. Initially with the delays caused by weather it seemed as if it would take several days to complete however the dealer was able to get the part quickly and finish the repairs the same day.
I was very dissatisfied with the inside of vehicle when I had picked up. Very dirty inside, never detailed. Also, was told it had a fresh oil change which it is showing on my diagnostic report it has not.
Great work took a bit longer than expected. Also I purchased new key Fobs because I was adding in remote start. I was a bit taken back that my original key fobs were not returned until I asked for them and they were no longer programmed. I did get them back after asking however that seemed a bit dishonest. Sorry to say it that way but it was sketchy. I was a dealership Tech for almost 20 years. I am also a Master ASE tech.
I called right after they opened. I was able to stop in right away, and they made time to get my truck in to replace the batteries. And they even made sure my truck was clean when I picked it up. Great service!