Was able to schedule my first oil change the following day. The service manager (Pat) was very courteous and even pulled my Blazer up when finished. Really enjoyed the little video sent by the technician during the appointment.
Everything is taken care of as usual. Patrick is extremely helpful and keeps me informed as to the status of my appointment. My only "complaint" would be the length of time it takes to do the oil change and tire rotation and car wash, which I appreciate. I am usually there one and one half hours.
I had an appointment for an oil change that took a little over an hour. I didn't expect it to take so long and met my vehicle as it was getting out of the wash. The guy driving it wiped it down and said it was good to go, but failed to give me the keys out of his pocket. I realized this after driving across town (luckily) and had to go back to get the keys. Frustrating to say the least.
There was a part ordered for my vehicle console to be replaced at the same time as my oil change and tire replacement. The part was ordered incorrectly and it could not be replaced. A return service will be required.