Chad at Bergstrom Buick/GMC Oshkosh does an excellent job when I bring my car in for service. He is very dedicated and follows through so that I am completely satisfied. 'Thank You' Chad and Bergstrom for servicing my Buick.
Has been good in the past. But noticed my car was parked outside. Was sick of waiting went out and asked if it was done. The guy said yes. He said I had to wait he had to check out the guy before me. We waited 10 more minutes and I saw him checking out both the guy before and after me. I am not to happy.
This repair was to one of our service vehicles, a 2016 GMC van that we depend on to service our customers. Response to the needed repair was slow, and trouble receiving updates for status of completion. While mechanical repairs are unavoidable it was disappointing to see a brake caliper fail in such a short time.
Recieved a call that my vehicle was done and asked if I wanted a carwash. I stated that I assumed that was part of the service as it has been in the past. I was told it would be an additional 10 to 15 minutes which was fine since it should be ready shortly after I arrived. It wasn't until 45 minutes later that my truck was finished.
Just had battery checked as part of my multi point inspection the next day I ended up out of town with my 2017 Colorado with what I thought was a dead battery. The cable was not tightened down on the battery post.!! That's all it was. How was this missed ? Very obvious to me.