Busy, but they got me in at 7:15AM. I had called the afternoon before and was told "just show up at express around 7" for oil and filter change. Was not given a multi-point print out like in the past and sadly I had forgotten the flyer I was sent with discounts. Quoted $181 for a transmission flush at Bergstrom Chev, quoted $110 to $120 at other places. I expect to pay a little more but Bergstrom is spendy.
The customer care service was beyond poor. I am disappointed that no one took the time to truly listen to my concerns and claimed that it is normal that my car came back with additional issues which were never even an issue or concern in the first place. I understand that when bringing in a car for maintenance it may come back with some issues, however I expect to be told about them. In this instance I brought my car in for an oil change and head light replacement. They gave it back with no comments as if everything was great. However when I drove it there were fumes entering my car (which was not there previously) and a whirring sound when I decelerated (also not a problem before it was brought in). It is very concerning that my car was in great condition beforehand but then given back in poor condition without being told anything. I told the person I spoke to about this (on Friday) and was told this is typical. I then said that is not normal and had never had an experience like this anywhere I have ever gone before. He responded with I am lucky. The person I talked to seemed to just be worried about keeping Bergstrom in good graces rather than truly being there for the customer and listening to my concerns with what happened to my vehicle while it was at your shop.
Everyone answered our questions and were very helpful. I did not get a call about what was being done-which was minimal and would have appreciated that as I waited to hear all day re status. When I called I received an honest apology which was refreshing and human/humane customer service!
This visit was for warranty work. I ask for a couple of other things to be looked and they were never added and didn���t get look at. In addition to all this normally they would at least wash your vehicle for the inconvenience which was not done.
very difficult to get work done on a time frame, expect to spend hours sitting around waiting and even when you tell them what you want done they drag their feet. If I trusted a mechanic shop that wasn't the dealer I would most certainly go there, unfortunately I don't know any as I am new to this area. Guess that means I need to start looking because getting the run around from these guys is not something I am keen on having in my life.
Paul Haller did a thorough job of explaining what was all done with my vehicle. Paul took the time to answer my questions or if he did not know, sought out the mechanic that worked on the vehicle versus just giving me some BS answer.
They called me to make appointment for recall work which they said they had ordered parts for and the parts were in. I brought the truck in they did 2 out of 3 recall tags on the truck. When I picked it up they said they didn't have the parts they told me they did have and I would have to come back. Totally unacceptable!