As always the dealership was friendly, timely and very helpful. The only issue I have is with the emissions warranty on a $78,000 truck. This emissions system, in the past was covered under the powertrain. Now I was told this 2018 only has a 50k mile emissions warranty, this has been removed from the powertrain warranty. I think this is a petty thing to do, knowing that GM has issues with the DEF/emission systems. Now the repair costs fall on the owners. I am not impressed at all.
Brian Chicoine was absolutely wonderful! He made the experience great for us! I felt very comfortable with him right away. He never pressured us but laid out all the facts so very knowledgeable! Great Salesman and I will recommend him in the future!
I was treated as the next item in queue. I realize the restrictions that have been put in place due to Covid-19, but I was ignored until the service was completed and the bill needed to be paid. Apparently this is the new normal.
I had an appointment for an oil change and tire rotation. Jordan the service rep came to me and told me that the service technicians couldn���t rotate my tires due to the skid plate under the DEF tank didn���t have enough clearance between it and the lift. I find this hard to believe this is the first time this problem has came up. I am disappointed that Bergstrom couldn���t figure out a solution to rotate my tires.
Oh Dan always goes out of his way to make sure I cesarean repairs or maintenance is completed properly. And also make sure to let us know of upcoming recommended maintenance issues and always ends the service with is there anything else I can do to help you. Dan is a tremendous asset to the Bergstrom company.
Everyone was very nice They couldn���t get the computer system to work so I had to pay for my visit instead of using my Buick points. I���ve told you this before but you apparently didn���t look at the survey I returned to you. They used to wash my car with full service, but they didn���t even clean the windshield this time-even though I had asked them to because I can���t reach it! They moved the seat and didn���t return it to the former position or remove the plastic shield from it, so I had to do that, too. Last time I had an appointment set up 4 weeks in advance, but they put me off telling me they didn���t have time to do the service. No one called to apologize or set another time. They did bring my car back home, though. I did appreciate that part. I think you are slipping up, lately. Thank you for asking again.
Jordan greeted me immediately and had me checked in within just a few minutes, walked to to the waiting area and in less that 25 minutes my car was serviced and I was on my way. Jordan was very courteous and professional I would recommend Bergstrom and their team to anyone, you will not be disappointed. Thank you Jordan!
I had an oil change and rotate which everything went good but tgey never checked the aur in my tires or even looked them over in which they are suppose to do no matter what as I worked at a dealer as a Lube Tech