We���ve always had a good experience with the dealership , whether purchasing or having service done we���re always pleased and if something isn���t right or satisfactory you���ve always made it right.
I had an appointment for Friday at 8 AM to have the car problem analyzed and fixed. They did not get to the car until Monday. They had to order parts and the car was finished on Tuesday. They called and said my car was done. I asked if they did a grease / oil change and flushes were done. They were not, these notes never got passed on from the person who gave in the reservation on the phone. The car was still done on Tuesday.
What I���ve had done to this has been great. My only issue is with the truck bed cover I purchased with my new truck. It���s main exterior seal was replaced and it still leaks a lot. Now they installed extra foam around the edges, why? Because the cover is a piece of junk! I wanted a credit and now I���m told it had a specific mileage warranty! Give me a break. If Bergstrom can���t stand behind a $1,500 dollar cover this may be the last vehicle that I purchase from there.
My sales man did great and kept me informed with what was going on with my truck that we ordered. We paid for the extra ceramic coating and outside protection and the detail shop did a poor job with that.
Service is lacking. No one checked my tire pressures during my last oil change. I understand no cookies due to Covid but to say that there���s only water bottles available and not juice or soda is just downright cheap.