The vehicle I was going to purchase had an issue with the motor. My salesman went above and beyond to find me the same vehicle and had it brought from Iowa to me. I appreciate the care he took to get me my vehicle
The sales person I had, Larry Laygo was very knowledgeable and explained everything to me in language that I could understand as I know nothing about cars. Only the options that I want and need on a vehicle as I have some handicap problems. He took extra time to make sure that I was comfortable with.
I took my car for service knowing what was wrong with a service bulletin in hand and a vehicle that was experiencing the behavior noted in the bulletin. The same was known when I made the appointment. I received a call shortly after drop off from someone I���ve never talked to before telling me they figured out what was wrong wanting to charge me a $90 diagnostic fee. Then we argued about the bulletin since nothing on his end showed there was a bulletin in looking up my VIN. Terrible customer service and I had to pay for what I already knew...on top of it all, they didn���t even have the part available from my initial call and now I have to go back again. The guy was also trying to drum up business for the dealership looking through the history of my vehicle and telling me the thousands of dollars worth of maintenance that had never been done. I will likely never go back and defiantly will never deal with this service rep Allan.