Dropped truck off for oil change, tire rotation and check engine light. Dropped truck of 12/2 and did not get truck back until 1/4. I was provided a loaner a week later or so when I asked for a second time but the loaner was covered in dog hair and not clean. My frustration was I had to ask for the updates along the way on status of the truck. Also, I was told it would be done the week before Christmas before we leave for Michigan. It did not. When we returned I had no updates and when I asked on 1/4 they were “just getting ready to take it for test drive”. When I picked the truck up, my tires were low air pressure (did not get checked on oil change) and the truck was on low fuel. When I checked paperwork states 27,957 Mi In / 27,958 Mi Out for mileage, but it also states in the notes that the tech drove it for 5 miles to test different speeds. How did he drive 5 miles but mileage only moved 1? I was left with a lack of trust like maybe there is more to the story on what happened with my truck over the past month.
Had made an appointment for oil change and tire rotate. Seems I was forgotten about. Appointment took over 2 hours. I had to ask when I would get my car back, seemed it wasn’t even started. There had to be 10+ employees milling about the place, one even ordering groceries on the service computer, but apparently I was invisible. I can find that lack of service anywhere else for much less money.