I was told over the phone my service would take one hour. When I got there Dan told me 2-3 hours (my appointment was at 10am). I live in Appleton and Dan was willing to get me back to Appleton with the shuttle services. However I was able to have someone pick me up. Dan was very willing to go out of his way to make sure I wasn’t waiting there all day. He was awesome!
The pre-registration took a ridiculous amount of time and when we arrived on time, we were told there were 2 other cars ahead of ours. It took 1 1/2 hours for the oil change and this is the 2nd time we didn't receive our free car wash with it. We were also told during our pre-registration that we didn't need an appt for an estimate for some minor body work and that it could be done right after the oil change, but of course no one was available. To add insult to injury, when our car was done we were given a bill for the service that was a perk from our car purchase. Add more wasted time to our miserable experience. I'm pretty sure you don't really care what we think about your dealership because we were never welcomed nor made to feel like anyone we came into contact with cared if we ever came back. So, we will just make sure to share our feelings with friends, family members, and colleagues that if they are looking for quality car experience to never go to Bergstrom GM of Oshkosh. Yes, by all means please publish my response.
Was very disappointed in the service I received. We waited 3 hours for an oil change and recall adjustment, which were done in an hour, but washing the car took two hours. What really frustrated me was how the guy who took our payment handled it, he said it was at or earlier than expectation twice, which was 100% false. I left very upset and probably will find another dealership to change my oil in the future, even if I have to drive 50 miles to do so. Think before you speak next time.
I have had multiple oil changes and bought tire from you. The service advisor has always been helpful and cheerful. However, have requested a carwash multiple times over the past say 4 oil changes and it has yet to be done.