My power steering is going out randomly. They did a great job replacing two warranty parts but that was the problem. I understand it was service the but I’m very upset that I have to pay for something that could cause an accident
Dan my advisor was excellant and would be more then happy to return to him for service. All I did was drive in for wipers and was able to get that, an oil change, and a tire rotation done under and hour. great guy
Had to return two days later due to a faulty windshield wiper. Had 2 new wipers installed on the car at my visit for a 30,000 mile checkup. The wipers or wiper made a clicking noise and missed some of the window as it cleared the rain drops. The customer service man was very nice and replaced one of the wipers with a new one.
Cody was very kind and willing to answer many questions I had about the vehicle inquired about. I am not located in the area of purchase, so most interaction was completed through text/phone calls etc... Ultimately the vehicle that I purchased was as described and Cody was very helpful in conveying this information accurately and timely. Thank you!
I was in for a tire rotation and balancing. I was quoted that it should be done in about an hour. I told the service rep that I would be in the waiting area which he clearly understood because he invited me to help myself to cookies coffee etc. My wife stopped in because she was having problems with her car remote which the parts department promptly replaced for her. But when he wanted to test it he couldn’t find the vehicle in the shop. It had been about an hour so I mentioned maybe they were done and pulled it outside. It was outside but hadn’t been in for service yet. Apparently it had been labeled for later pickup not immediate service. So we had to wait another hour to complete it.
It's been months since I was in for service and decided to stop by the other day without an appointment to see if I could get in for a quick oil change. Not only did Chad recognize me, but he also called me by name and was able to look up my account without asking my last name. Considering the thousands of people he probably deals with, that's pretty darn impressive! Always excellent service.
Good experience as always. The only issue is that after the oil change and washing it they parked the vehicle near a puddle that I had to step in to get into my truck. But other than that good experience and will see you again soon.
I hate the new set up. To confusing trying to figure out where to go for an oil change. Many people standing around not knowing where to go to check in. Bad idea and set up. At least when the desk was in the Bay Area you knew where to go. Put it back. I won’t go there again with this set up. Wasted time.