My car dealer was fantastic, best I ever had to deal with. Wasn���t pushing like most or didn���t call me constantly until I made a decision. The only thing that I didn���t like was the guy had me sign paperwork seemed very push and I told him I didn���t want to add anything on but he pushed more so I ended up adding things on and now I have to call to cancel. But overall it was a great experience
Steve Helphrey known him for many years now and has always treated me good. Just does things out of his way to make sure I have a excellent experience. Like the manual he puts yellow sticky pads letting me know where certain things are like emergency numbers etc. what a good
There was only one service rep available in the mid-afternoon when I took my wife's 2015 Chevy Impala in for an oil change. I told the rep that her car also needed a tire rotation and to check the air pressure in each tire as they were over-inflated to 40 or so psi by mistake and I needed them to bring the tire pressure of each tire down to what is normal. When they were done, I got the printout & it really did not indicate as to whether they actually rotated the tires. They certainly did not check and adjust the air pressure of each tire for when I left I checked the tire pressures with the dashboard digital tire pressure system and it still indicated that the tire pressures were at 40 plus psi, I believe the normal is suppose to be 35 psi. I am very disappointed with the service this time. The service rep did the best he could with the circumstances but even he mentioned that it seemed he was the only one working, where the other service reps were he didn't know.
Our vehicle was in for warranty work and we were promised it would be completed in 7 days and when we actually got the car back it was nearly 50 days later and during that time we needed to beg for a loaner vehicle. Then we drove it 10 miles over the next 3 days and it had to immediately come back in due to an incorrect part being installed. Again, promises of a quick turn around that did not occur and we were unable to go on our family ski trip due to not having a large enough vehicle to go with our gear and family of six. You cannot expect anyone to be pleased when you promise unrealistic completion dates on multiple occasions ( including at points in the 50 days turn around) and you do not deliver on the commitment you made to your customer.