Customer Reviews

I was called at 9:30 saying my vehicle was done. I came to pick it up at 1:15 and it was not washed yet. I told them I couldn’t wait. Then they brought me the wrong vehicle. And mine still was not washed. Unfortunately for me you are close to my home and I have recall/warranty things to be fixed. Otherwise I wouldn’t come back.

Prices are horrendous

Was ok

Ease of making appt, greeted immediately, information for what I was there for in system and read, shuttle ready. Money boundary understood and pick up time / location planned

The dealership did a very good job in helping me with the purchase and information about the car. The salesman was very helpful and assisted me through the process.

very thorough truck representation

NEEDED A OIL CHANGE AND TIRE ROTAITION DONE ON MY VEHICLE, IT WAS DONE QUICKLY. VERY HAPPY

Just in for an oil change

I was a bit taken back by the charge associated with diagnosing a noise in the rear end of my vehicle. They told me that a $195 charge would be assessed for the diagnosis with non of that money applied to the repair.

I would have liked updates on my cars progress. Customer service could use some improvement. Having the same person giving service from making appointments to checking in your car to giving updates and checking out your car would set Bergstrom apart from other repair shops.

Very friendly and very well run.

Jacob, the Service Tech. was just excellent to work with. I felt like he truly cared about taking care of my business. I would have given you all a 10, but I noticed when I got home that my car wash was not done.

Took longer then expected

Great

$47.00 to replace a valve stem is utterly ridiculous. Also, I'm certain that the valve stem wasn't actually replaced because I suspected that the valve stem was the issue, so I made a mark on the valve stem with a silver Sharpie, and the mark is still there. The Service Advisor advised me that upon inspection by the "technician", the valve stem was leaking air, so I suspect all that was done was that the valve core was tightened, but I was charged for a valve stem replacement... and again, $47.00 to replace a valve stem is utterly ridiculous, not to mention charging me $47.00 to replace a valve stem that wasn't ACTUALLY replaced, but rather the valve core was merely tightened.

POSITIVE

Appointment was made for 1:30, to change oil and fuel filter. 3 PLUS HOURS LATER, they were finally done.

I entrusted your dealership with diagnosing an issue with my vehicle, for which I paid a significant amount, nearly $1,200. However, after an extended period of time, the manager informed me that continuing the diagnosis procedure would cost an additional $3,500-$4,000, with no guarantee of a resolution. Feeling deceived and realizing my trust was misplaced, I decided to discontinue the process. To my shock, I discovered that I was charged for a battery installation that I had done myself in your garage, using my tools, as the battery was under warranty. This incorrect charge raises concerns about the accuracy and transparency of the services provided. My car was in your possession from July 27 to September 12, a delay that caused significant disruption to my life. Despite my requests for a rental car, I was left without a vehicle for nearly a quarter of the year leaving the expense of a rental vehicle to myself. The explanations provided, citing a backlog and understaffing, were disheartening. I was consistently given promises of callbacks that were never fulfilled, adding to my frustration. Furthermore, the resolution of the issue was swift and efficient when I consulted a friend, a mechanic, who diagnosed and fixed the problem within 30 minutes. This stark contrast highlights the inadequacy of the service I received from your dealership. Given the undue stress, inconvenience, and financial strain I experienced due to these issues, I firmly believe I am entitled to compensation for this harrowing ordeal. I urge you to review my case thoroughly and take appropriate actions to rectify this situation promptly. I kindly request a prompt response outlining the steps you will be taking to address these concerns. I believe in your commitment to customer satisfaction and hope we can resolve this matter without further escalation. Thank you for your attention to this matter. Sincerely, Christian Faulkner

went in for an oil change and tire rotation. took 1.5+ hours. that's just too long for that type of service.

The service was great and everyone was very cordial.