Brought the car in for an oil change and had a dash light on for a ABS brake issue. I was told the fix was changing out the EBCM and it would be $800: $400 part And 2 hour job. I got a second opinion and it ended up be only a wheel speed sensor that was $240 total and it fixed the issue. I also have been complaining about squeaky brakes in our 2019 traverse for almost two years and 30,000 miles, this should 100% be a GM warranty but have been told there���s nothing you guys can do to help fix our squeaking brakes. I can not recommend Bergstrom to anyone as I have not been happy with either vehicle there recently.
Based on just the oil change, everything went more quickly than I had thought. However, we found out that we were told several things when we bought the Trax that were incorrect. We were told the first oil change was no charge & that we had bumper to bumper coverage from when we bought the vehicle on Nov 16. When we got the oil change, we were told that there was no free oil change & the other warranty expires in Feb, not Nov. We probably wouldn't have gotten the vehicle if we'd known that so would be reluctant to buy from Bergstrom again, nor to recommend to others.
In times past, when my oil was changed, and my tires were rotated, the service department would top off the fluids, and wash the car. I have no indication that fluids were topped off, and the car was not washed.
Lucas was great at communicating back and forth with me about my vehicle. He helped me understand my warranty and ECP and arranged for the ding daddy to fix my vehicle. I wasn't thrilled with the technician who serviced my vehicle and said nothing is wrong, but at least it got inspected quickly.
Robbie was an excellent associate helping throughout the whole process . He took his time to explain things in detail and didn���t rush us while making decisions. Will definitely recommend Bergstrom to family and friends .
Although it took 3 trips of 120 miles round trip, it seems to be finally fixed. The drivetrain warranty doesn't, but should cover hubs. It was mainly due to Dave Dysinger, that it was taken care of to my satisfaction. You should never have to throw parts on a vehicle until it is fixed! Service department needs to pay attention to updates, and not worry a customer.
Our scheduled oil change with a diagnostic service should not take 2.5 hours to complete. Plus courtesy vehicle did not pick up wife and grandchild at appointed time from were it dropped them off at. They waited 20 minutes past that time and walked back to the dealership. But, that is the typical horrible service we've come to expect from your location.