I was quoted just under 40 dollars for an oil change on my truck (up to 5 quarts of oil) with an extra charge for oil anove 5 quarts. However, the bill was closer to 70 dollars for my 8 quart oil change. How does extra oil cost nearly 10 dollars per quart? What a rip off. You should be much more up front with your pricing. I could have understood 6 bucks a quart. But 9-10 bucks? C'mon man! This was your last strike. I'm never coming back again, given your crappy history. Yelp and Google reviews, here I come.
Wife went for an oil change and rotation. While waiting well for nearly 2 hours - turns out Bergstrom was in process of releasing her vehicle to a different customer!!!! Yep - not good. Then she gets home and the tire pressure light is on and had to go back for a reset. Not impressed. Wasted a whole morning. Think I need some satisfaction like a gift card or free future oil changes.
It was my fourth time buying a vehicle from Bergstrom. I have never had a bad experience. That's why I keep going back. Paul Christman was very nice and ready to work with. The communication was great.
I dropped my car off in the morning for an oil change that was scheduled later in the day - my oil change was done in a timely manner before my appointment was even scheduled! I had other concerns about my car that were also addressed. I liked that they were able to text me versus playing the game of phone tag all day! Very efficient!
I brought my vehicle into Bergstrom GM for a routine Oil Change and Tire Rotation. My appointment was at 9am, and I asked to have the car ready by 1pm as I had to drive 200 miles (round trip) that day for my nephew's birthday party. My car was ready by 12pm, which was great, and I was able to get my vehicle home safely. At 2pm I left for my trip, and my car started shaking violently when I reached 50mph. I called Bergstrom immediately but the service shop had closed and no one was available to help with my situation. I missed the birthday party, and didn't hear back until Monday morning. It turns out that the lugnuts on my front right tire hadn't been secured properly. Bergstrom handled the issue promptly and gave me a coupon for a free oil change during my next visit, but missing my nephew's birthday party and being without a car for the weekend was not an ideal situation.