The original experience was okay. Had a hour wait, but didn't make an appt ahead of time for oil change. About 2-3 weeks later I received a mailing notifying me my car was way over due for an oil change (I get it changed every 6 mos) and that my tires were in poor shape and needed to be replaced. I got new tires this past spring. Not happy.
The service employees were very knowledgeable, friendly, efficient, and caring. My service was performed in a timely manner while I waited. I also enjoyed the fresh cookies and coffee during the wait. Nice clean waing room and restrooms. Thank you Bergstoms and your loyal employees! Well done!